We’ve Got Answers to Your Most Common Questions

Planning an event doesn’t have to be stressful. We’ve answered the most common questions we get from customers about our party rentals, policies, and services. If you don’t see your question here, feel free to contact us directly.

Booking & Payment

Do I need a credit card to make a reservation?

No. We never require a credit card to book a rental. Simply add your items to the cart or submit a quote form, and one of our representatives will contact you to confirm the details. You’ll receive your tracking info once everything is locked in.

How do I reserve equipment for my event?

You can book directly through our website using the cart system or fill out our quote request form. Once we receive your request, we’ll follow up to confirm availability, finalize delivery details, and issue a confirmation.

How far in advance should I book?

We recommend booking at least 2–3 weeks before your event, especially during peak seasons like summer and holidays. However, we do our best to accommodate last-minute requests.

What forms of payment do you accept?

We accept secure offline payments and other verified methods. All payment details are shared only after your booking is confirmed by our team.

Is a deposit required?

Yes. Once your reservation is confirmed, a deposit is required to hold the equipment. Deposits are non-refundable but will be applied toward your final balance.

Delivery & Setup

Do you deliver to my city or state?

Yes! We offer nationwide coverage across all 50 states. Whether you’re in a major metro or a remote town, we’ll get your rental to you on time and fully set up.

Do you set up the equipment?

Absolutely. Our team handles delivery, complete setup, and pickup after the event. You don’t have to lift a finger.

Will I be able to track my delivery?

Yes. Every confirmed rental comes with a real-time tracking number so you can follow your delivery from our facility to your event location.

How long does setup take?

Setup times vary by equipment type, but most items (like bounce houses or inflatables) are set up within 30–60 minutes. Our team will coordinate with you for the best arrival time.

Do I need to provide anything for setup?

We typically need access to a standard power outlet and a flat surface for inflatables and games. For outdoor setups, grass, concrete, or asphalt are acceptable surfaces.

Equipment & Safety

Are your rentals clean and safe?

Yes, without exception. We professionally sanitize every unit before and after each use. We also inspect all equipment regularly and ensure everything meets industry safety standards.

Is your equipment insured?

Yes. All rentals are fully insured, and we’re compliant with all local and national safety requirements.

What happens if something is damaged during the event?

We kindly ask our customers to supervise guests using the equipment. If accidental damage occurs, our team will assess the situation. You may be responsible for repair or replacement costs if damage is due to misuse or neglect.

Can children and adults use the same equipment?

Some items are age-specific. Each product listing clearly indicates the recommended age group. We offer separate items for toddlers, children, and even teens/adults.

Changes, Cancellations & Refunds

What’s your cancellation policy?

We offer a 30-day refund or replacement policy. If you need to cancel, please notify us at least 72 hours in advance for a refund (excluding non-refundable deposit). After this window, cancellations are subject to our terms and may not be eligible for refunds.

What if it rains on the day of my event?
We can often reschedule based on availability or issue a rain credit for a future date. Certain weather-sensitive equipment (like bounce houses or water slides) should not be used during heavy rain or wind.

Do you offer replacements or refunds if something goes wrong?

Yes. If a product malfunctions through no fault of your own, we’ll provide a replacement (when possible) or issue a full credit or refund. Your satisfaction is our guarantee.

General Event Planning

Do you offer package deals?

Yes! We offer event bundles and discounted packages for large events, schools, fundraisers, and corporate bookings. Contact us to learn more about custom options.

Can I change items after I’ve booked?

Changes can be made up to 48 hours before delivery, depending on availability. We’ll do everything we can to accommodate your updated needs.

Do you offer same-day or emergency rentals?

In many locations, we can provide same-day rentals for urgent situations. Availability varies by region and inventory. Contact us directly for expedited bookings.

📞 Still Have Questions?

We’re happy to help. Reach out to our customer service team for assistance with quotes, bookings, logistics, or general inquiries.